1. Introduction

At Genuwind Customs LLC, otherwise known as “Genuwind Customs,” we are committed to providing high-quality products and services to our global customers. This Shipping, Return, and Refund Policy outlines the terms and conditions related to shipping, returning products, and refunding payments. By placing an order with us, you agree to the terms outlined in this policy.

2. Countries We Ship To

Genuwind Customs proudly offers international shipping to the following countries:

• United States
• Canada
• Australia
• United Kingdom
• Germany
• France
• Italy
• Switzerland
• Monaco
• Singapore
• United Arab Emirates
• Qatar
• South Korea
• Japan

If your country is not listed above, please contact our customer support team at support@genuwindcustoms.com for assistance with shipping options.

3. Shipping Information

a. Shipping Methods:

• We offer both standard and express shipping options. Shipping times and costs vary depending on the destination and the shipping method selected at checkout.
• Standard shipping is free for all items available in our shop.
• Custom orders are subject to paid shipping, which will be calculated at checkout based on your location.

b. Handling Time:

• In-stock items are typically processed and shipped within 2-3 business days after receiving your order.
• Custom products may take longer to process. You will receive an estimated shipping timeline at the time of order confirmation.

c. Shipping Time:

• Standard Shipping: 5-10 business days (varies by destination)
• Express Shipping: 2-5 business days (varies by destination)

d. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can track your order through the carrier’s website using the tracking number provided.

e. International Shipping:

• For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Genuwind Customs is not responsible for delays caused by customs clearance processes.

4. Return Policy

At Genuwind Customs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within the specified return period for a refund or exchange.

a. Eligibility for Returns:

• Non-members: You may return items within 14 days of receiving your order.
• Members: You may return items within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• Custom-made products and personalized items are not eligible for returns unless they are defective or damaged upon arrival.

b. Return Process:

• To initiate a return, please email our customer support team at support@genuwindcustoms.com with your order number and reason for the return.
• Once your return is approved, you will receive instructions on how to return the item. Please ensure that the item is securely packaged to avoid damage during transit.
• Customers are responsible for the cost of return shipping unless the item is defective or damaged.

c. Condition of Returned Items:

• If an item is returned damaged or not in its original condition, Genuwind Customs reserves the right to deduct the cost of repair from your refund.

5. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

a. Refund Process:

• If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

b. Partial Refunds:

• Partial refunds may be granted in certain circumstances, such as when items are returned with visible signs of use or missing components.

c. Non-Refundable Items:

• Custom-made products, personalized items, and digital products (such as subscriptions or software) are not eligible for refunds unless they are defective.

d. Late or Missing Refunds:

• If you haven’t received your refund after 10 business days, please first check with your bank or credit card company. If the refund is still missing, contact us at support@genuwindcustoms.com for further assistance.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at support@genuwindcustoms.com with your order details.

7. Cancellation Policy

If you wish to cancel your order, please contact us immediately at support@genuwindcustoms.com.

a. Before Shipping:

• If your order has not yet been shipped, we will cancel it and issue a full refund.

b. After Shipping:

• If your order has already been shipped, it cannot be canceled. You will need to go through our return process as outlined above.

8. Special Terms

a. Damaged Items:

• If you receive a damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a refund as appropriate.

b. Repair Costs for Damaged Returns:

• If items are returned damaged (and the damage is not due to manufacturing defects or shipping), the cost of repairs will be deducted from the refund amount.

9. Contact Information

If you have any questions or concerns regarding our Shipping, Return, and Refund Policy, please do not hesitate to contact us:

Email: support@genuwindcustoms.com