Privacy Policy

1. Introduction

Welcome to the privacy policy of Genuwind Customs LLC (“we,” “us,” or “our”), otherwise known as “Genuwind Customs.” At Genuwind Customs, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect the information you provide when you visit our website, www.genuwindcustoms.com, and when you use our services, including custom products for orchestral musicians and our subscription software for instrument maintenance and management.

Our global customer base requires us to comply with various privacy laws, including but not limited to the General Data Protection Regulation (GDPR) in Europe, the California Consumer Privacy Act (CCPA) in the United States, PIPEDA in Canada, and other relevant privacy regulations in Australia, the United Kingdom, Singapore, Switzerland, Germany, France, Monaco, the United Arab Emirates, Qatar, Italy, South Korea, and Japan. This policy explains your rights and how we protect your data in compliance with these regulations.

By using our services or accessing our website, you agree to the terms of this privacy policy. If you do not agree, please refrain from using our services or providing your personal information.

2. Scope of the Policy

This privacy policy applies to all personal data collected, processed, and stored by Genuwind Customs in connection with our products and services, whether you are a visitor, customer, or subscriber. It covers our website, www.genuwindcustoms.com, as well as our subscription software for instrument maintenance.

This policy is designed to address the privacy needs of our global user base, ensuring compliance with privacy laws in the countries we serve. Whether you are located in the United States, Australia, Canada, the United Kingdom, Singapore, Switzerland, Germany, France, Monaco, the United Arab Emirates, Qatar, Italy, South Korea, or Japan, this policy outlines how your data is handled in accordance with local regulations.

3. Data Collection

We collect various types of information from you, including:

a. Personal Information:

Identity Data: Such as your name, email address, phone number, and other identifiers.
Contact Data: Including your billing address, shipping address, and contact details.
Financial Data: Payment information, processed through third-party payment processors like Stripe.

b. Transaction Data:

Details about your orders, custom product requests, and subscription services.

c. Technical Data:

Information such as your IP address, browser type, time zone settings, and browsing history, collected via cookies and other tracking technologies.

d. Usage Data:

Information on how you use our website, products, and services, including preferences and interactions.

We collect data directly from you when you make a purchase, sign up for our subscription services, or communicate with us via email. We also collect data automatically as you navigate through our website.

4. Legal Bases for Processing

We process your personal data based on various legal grounds, depending on the context of your interaction with us:

a. Consent: We will obtain your explicit consent before processing your data for specific purposes, such as subscribing to our newsletters or marketing communications.

b. Contract Performance: When you place an order or subscribe to our services, we process your data to fulfill the contract, including delivering products and services, processing payments, and managing customer support.

c. Legitimate Interests: We may process your data to improve our services, prevent fraud, or enhance the security of our platform, as long as such interests do not override your privacy rights.

d. Compliance with Legal Obligations: We may be required to process your data to comply with legal and regulatory requirements, such as tax obligations or responding to lawful requests from government authorities.

5. Use of Data

We use your data for the following purposes:

a. Providing and Managing Our Services:

To process and deliver your orders, including custom products for orchestral musicians.
To provide access to our subscription software for instrument maintenance and management.

b. Customer Support:

To respond to your inquiries, requests, and complaints.

c. Marketing and Promotions:

To send you promotional offers, newsletters, and updates about our products and services, subject to your consent.

d. Website and Service Improvement:

To analyze usage patterns and improve our website, services, and user experience.

e. Compliance and Legal Obligations:

To comply with applicable laws, regulations, and legal processes.

We ensure that your data is used only for the purposes outlined in this policy and within the legal constraints of your jurisdiction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device to remember your preferences, track usage patterns, and provide personalized content. Please refer to our Cookie Policy for more information.

7. Data Sharing and Disclosure

At Genuwind Customs, we respect your privacy, and we do not sell or rent your personal data to third parties. However, in the course of providing our services, we may need to share your data with certain third parties under specific circumstances:

a. Service Providers:

We may share your data with third-party service providers who perform services on our behalf, such as payment processing (e.g., Stripe), shipping, customer support, and IT services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

b. Legal Compliance:

We may disclose your data when required to do so by law, or in response to valid requests by public authorities, such as law enforcement or government agencies.

c. Business Transfers:

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. In such cases, we will notify you of the change and any choices you may have regarding your data.

d. International Data Transfers:

As we operate globally, your data may be transferred to and processed in countries outside your home country. We ensure that any such transfers comply with applicable privacy laws, using mechanisms like Standard Contractual Clauses (SCCs) or other legal safeguards.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

a. Retention Periods:

Transaction Data: Retained for as long as necessary to complete the transaction and comply with legal obligations (e.g., tax records).
Account Data: Retained until you deactivate your account or request deletion.
Marketing Data: Retained until you opt out of receiving marketing communications or request data deletion.

b. Retention Criteria:

The retention period is determined based on the nature of the data, the reason it was collected, and any legal obligations. For instance, data related to financial transactions may be retained longer due to tax regulations.

When your data is no longer needed, we will either delete or anonymize it in a secure manner.

9. User Rights

Depending on your jurisdiction, you may have various rights regarding your personal data. We are committed to facilitating the exercise of these rights under applicable laws such as the GDPR (Europe), CCPA (California), PIPEDA (Canada), and others.

a. Right to Access:

You have the right to request access to your personal data and obtain a copy of the information we hold about you.

b. Right to Rectification:

You have the right to request correction of any inaccurate or incomplete data we hold about you.

c. Right to Erasure:

You may request the deletion of your personal data where there is no compelling reason for us to continue processing it.

d. Right to Restrict Processing:

You have the right to request that we restrict the processing of your data under certain circumstances, such as when you contest the accuracy of the data.

e. Right to Data Portability:

You can request that we transfer your data to another organization, where technically feasible.

f. Right to Object:

You have the right to object to the processing of your data, particularly for direct marketing purposes.

g. Right to Withdraw Consent:

If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided in Section 21. We will respond to your request in accordance with applicable laws.

10. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

a. Security Measures:

We use encryption, secure servers, and other security technologies to safeguard your data.
Access to your personal data is limited to authorized personnel who have a legitimate business need to know.

b. Data Breach Response:

In the event of a data breach, we have protocols in place to promptly notify affected individuals and regulatory authorities, as required by law.

Despite our efforts, no security measure is completely foolproof, and we cannot guarantee the absolute security of your data. However, we are committed to maintaining the highest level of security possible.

11. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. In certain jurisdictions, the age limit may be higher, and we comply with the applicable age restrictions in those countries.

a. Parental Consent:

If we become aware that we have collected data from a child under the applicable age without parental consent, we will take steps to delete that information as soon as possible.

b. Children’s Rights:

Parents or guardians who believe their child has provided us with personal data may contact us to request the deletion of that data.

We encourage parents and guardians to monitor their children’s online activities and to help enforce this policy.

12. Marketing Communications

We may use your personal data to send you marketing communications about our products, services, and promotions, subject to your consent where required by law.

a. Opt-In:

You will only receive marketing communications from us if you have opted in to receive them, in compliance with laws such as the GDPR.

b. Opt-Out:

You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

c. Preferences Management:

We offer tools that allow you to manage your communication preferences, ensuring that you receive only the content that interests you.

We respect your privacy choices, and we will honor your requests to stop receiving promotional communications.

13. Third-Party Links

Our website, www.genuwindcustoms.com, may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies or practices.

a. External Sites:

When you leave our website, we encourage you to read the privacy policy of every website you visit.

b. Disclaimer:

Genuwind Customs is not responsible for the content, privacy policies, or practices of third-party websites. Your use of these websites is at your own risk, and any data collected by such third parties is governed by their own privacy policies.

14. International Data Transfers

As a global company, Genuwind Customs may transfer your personal data to countries outside your country of residence. These countries may have different data protection laws, which may not be as comprehensive as those in your own country.

a. Transfers Outside the EEA:

If you are located in the European Economic Area (EEA), your data may be transferred to and processed in countries outside the EEA. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legal mechanisms, are in place to protect your data.

b. Transfers Outside Other Jurisdictions:

For users in other countries (e.g., the United States, Australia, Canada, and others listed in our scope), we will take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy during such transfers.

c. Legal Safeguards:

Where required by law, we implement additional safeguards, such as obtaining your explicit consent or using legally recognized mechanisms to ensure the protection of your data.

15. Automated Decision-Making

Genuwind Customs does not use your personal data for any automated decision-making processes, including profiling, that have legal or significant effects on you.

a. No Automated Decisions:

All decisions related to your orders, subscriptions, or services are made by human intervention, ensuring a personalized and fair experience.

b. Notification of Changes:

If we decide to implement automated decision-making processes in the future, we will notify you in advance and provide you with information about the logic involved, as well as the significance and potential consequences.

16. Your Consent

By using our website and services, you consent to the collection, use, and sharing of your personal data as described in this privacy policy.

a. Withdrawal of Consent:

You have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before your withdrawal.

b. Impact of Withdrawal:

Please note that if you withdraw your consent, we may not be able to provide you with certain services, and we will inform you of such implications at the time of your request.

17. Do Not Track Signals

Some web browsers and devices offer a “Do Not Track” (DNT) feature, which sends a signal to websites indicating that you do not want to be tracked. At this time, Genuwind Customs does not respond to DNT signals. We continue to review DNT and may update our practices in the future as more guidance becomes available.

a. Tracking Technologies:

We use cookies and other tracking technologies to improve your browsing experience, as outlined in Section 6. You can manage these preferences through your browser settings.

b. Transparency Commitment:

We remain committed to providing you with clear and transparent information about our tracking practices, regardless of your DNT setting.

18. Social Media Features

Our website may include social media features, such as the Facebook “Like” button or other social media plug-ins. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.

a. Social Media Interaction:

Social media features are either hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the respective social media platforms.

b. Data Sharing with Social Media Platforms:

If you interact with these features, such as sharing content from our website on your social media profile, your data may be shared with the respective social media platform, subject to its privacy practices.

19. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Genuwind Customs is committed to notifying affected individuals and relevant authorities in compliance with applicable data protection laws.

a. Notification Process:

We will notify you as soon as practicable if your data has been compromised, providing details on the nature of the breach, the data affected, and the steps you should take to protect yourself.

b. Regulatory Reporting:

In cases where the breach affects individuals in jurisdictions with specific breach reporting requirements (e.g., GDPR in Europe, CCPA in California), we will also notify the appropriate data protection authorities.

c. Mitigation Efforts:

Along with our notification, we will outline the actions we are taking to address the breach and mitigate its impact, as well as measures to prevent future occurrences.

20. Cross-Border Data Privacy Regulations

Given that Genuwind Customs operates in multiple jurisdictions, we comply with the privacy regulations applicable to each region where we do business, including the GDPR in Europe, the CCPA in California, PIPEDA in Canada, and others.

a. Compliance with Local Laws:

We ensure that our data processing practices comply with the local laws of the countries in which we operate, addressing specific requirements like obtaining consent, providing opt-out mechanisms, and offering specific rights to users.

b. Data Localization:

In some jurisdictions, we may be required to store certain types of data locally. We adhere to such regulations and ensure that data is stored and processed in compliance with applicable laws.

c. Conflict of Laws:

Where there is a conflict between the privacy laws of different jurisdictions, we will comply with the more stringent law to the extent that it applies to your data.

21. How to Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us using the information below:

Genuwind Customs LLC
Email: legal@genuwindcustoms.com

We are committed to responding to your inquiries promptly and addressing any concerns regarding your privacy.

22. Data Protection Officer (DPO)

To ensure compliance with global data protection laws, Genuwind Customs has appointed a Data Protection Officer (DPO) responsible for overseeing our privacy practices and handling inquiries related to your personal data.

a. DPO Contact Information:

Email: legal@genuwindcustoms.com

b. Role of the DPO:

The DPO is responsible for ensuring that our data processing activities comply with applicable data protection laws and for acting as a point of contact for both regulatory authorities and individuals regarding data protection matters.

23. User-Generated Content

Our website and services may allow users to submit content, such as reviews, comments, or other material. By submitting content, you agree that we may use, display, and distribute your content as outlined in our terms of service.

a. Data Collection from Content:

When you submit content, we may collect and display your username and any other information you choose to include. Please avoid sharing personal data that you do not want to be publicly available.

b. Content Moderation:

We reserve the right to moderate, edit, or remove any user-generated content that violates our guidelines or legal requirements.

c. Content Rights:

By submitting content, you grant us the right to use it in accordance with our terms of service, and you acknowledge that other users may view and interact with it.

24. Changes to This Privacy Policy

Genuwind Customs reserves the right to update this privacy policy from time to time to reflect changes in our practices, legal requirements, or other factors.

a. Notification of Changes:

We will notify you of any significant changes to this policy by posting a notice on our website or by other means, such as email, where applicable.

b. Continued Use:

Your continued use of our services after any changes to this privacy policy signifies your acceptance of the updated terms.

c. Version Control:

The effective date of this privacy policy is indicated at the top of the document. Previous versions will be archived and available upon request.

25. Children’s Privacy

Genuwind Customs does not knowingly collect personal data from children under the age of 16 (or the applicable age of consent in your jurisdiction) without verifiable parental consent. If we become aware that we have inadvertently collected personal data from a child without proper consent, we will take steps to delete such information as soon as possible.

a. Parental Consent:

If you believe that we may have collected personal data from a child under the age of consent without parental consent, please contact us immediately at legal@genuwindcustoms.com, and we will take appropriate measures to investigate and address the situation.

b. Children’s Rights:

Parents or guardians have the right to request access to, or deletion of, personal data collected from their children. Please contact us for such requests.

26. Retention of Personal Data

Genuwind Customs will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

a. Retention Period:

We determine the appropriate retention period based on the nature of the data, the purposes of processing, and legal requirements. For example, we retain order history and transaction records for accounting and tax purposes, typically for seven years.

b. Deletion Process:

Once your data is no longer needed for the purposes outlined in this policy, we will securely delete or anonymize it. If anonymization is not possible, we will ensure it is securely stored and isolated from further processing.

c. User Rights:

You may request the deletion of your data at any time (subject to legal or contractual restrictions), and we will honor such requests in accordance with applicable laws.

27. Your California Privacy Rights (CCPA)

If you are a resident of California, you are entitled to certain rights regarding your personal data under the California Consumer Privacy Act (CCPA).

a. Right to Know:

You have the right to request information about the categories and specific pieces of personal data we have collected about you, as well as the sources of that data and the purposes for which it was collected.

b. Right to Delete:

You have the right to request the deletion of your personal data, subject to certain exceptions, such as retaining data for legal or contractual obligations.

c. Right to Opt-Out:

You have the right to opt out of the sale of your personal data. While Genuwind Customs does not sell personal data, we will honor your opt-out requests should this practice change in the future.

d. Non-Discrimination:

We will not discriminate against you for exercising your CCPA rights, such as by denying services or charging different prices.

e. Contact Information:

To exercise your rights under CCPA, please contact us at legal@genuwindcustoms.com.

28. Your GDPR Rights (for EU/EEA Residents)

If you are a resident of the European Union or European Economic Area, you are entitled to specific rights regarding your personal data under the General Data Protection Regulation (GDPR).